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FUN&SUN SMART River Resort FUN&SUN FAMILY Club Saphire
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Home
Accommodation
Restaurant
Facilities & Services
Gallery
Contact
Our Hotels
FUN&SUN SMART River Resort FUN&SUN FAMILY Club Saphire
EN

CONTACT

Fun & Sun Club Saphire

Reservation : +90 242 212 18 87

Tekirova Mah. Şehit Er Hasan Yılmaz Cad. No:18 PK: 07995 Kemer / Antalya / TURKEY

Location

Tekirova Mah. Şehit Er Hasan Yılmaz Cad. No:18 PK: 07995
Kemer / Antalya / TURKEY

Reservation

+90 242 212 18 87

+90 242 824 97 92

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KVKK

INFORMATION ON THE PROTECTION OF PERSONAL DATA NO 6698 REQUIRED LAW

a. The identity of the data controller and its representative, if any;
This disclosure is made within the scope of Personal Data Protection Law No. 6698 (“KVKK”) in order to fulfill the liabilities of “RIVER RESORT” to its business partners, shareholders, customers, real or legal persons with whom it communicates.
b. For what purpose the personal data will be processed;
Your personal data may vary depending on the service, product or commercial activity provided by our Company; It can be collected verbally, in writing or electronically by automated or non-automated methods, offices, branches, dealers, call center, website, social media channels, mobile applications and similar means. Your personal data can be processed by creating and updating as long as you benefit from the products and services of our company.
Also, your personal data may be processed when you use our call center or website with the intention of using Company services, when you visit our Company or our website, and when you attend training, seminars or organizations organized by our Company.
Your personal data collected, the work required to benefit you from the products and services offered by our Company, by our business units, the products and services offered by our Company are customized according to your likes, usage habits and needs, and they are recommended to you, and commercial security (administrative operations for communication carried out by our Company, ensuring the physical security and control of the Company's locations, business partner / customer / supplier (authorized or employees) evaluation processes, legal compliance process, financial affairs etc.), Commercial and business strategies of our company personal data processing conditions specified in Articles 5 and 6 of the KVK Law for the purpose of determining and implementing and ensuring the execution of our Company's human resources policies and will be processed for their purposes.
c. To whom and for what purpose the processed personal data can be transferred,
Your personal data collected; Carrying out the necessary work to benefit you from the products and services offered by our company, recommending the products and services offered by our company according to your likes, usage habits and needs, and ensuring the legal and commercial security of our company and those who have a business relationship with our company. Administrative operations for communication, ensuring the physical security and control of the locations of the Company, business partner / customer / supplier (authorized or employees) evaluation processes, legal compliance process, financial affairs etc.), determining and implementing our company's commercial and business strategies and human resources of our company TIM TURİZM OTEL.YAT.İNŞ.TAAH.TİC.AŞ. Can be transferred to our shareholders, legally authorized public institutions and private persons within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the KVK Law.
ç. The method and legal reason of collecting personal data,
Your personal data is acquired in any verbal, written or electronic environment, in order to be able to offer the products and services we offer by the Company in accordance with the purposes set out above, and to fulfill our Company's contractual and legal obligations in a complete and accurate manner. Your personal data collected for this legal reason can be processed and transferred for the purposes specified in the articles (1) and (2) of this text within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of the KVK Law. Member d. Data Owner Rights, Within the scope of
KVKK, you have the following rights regarding your personal data:

- To find out whether personal data is processed,
- Requesting information regarding personal data if it is processed,
- To learn the purpose of processing personal data and whether it is used in accordance with its purpose,
- To know the third parties to whom personal data are transferred domestically or abroad,
- Requesting correction of personal data in case of missing or incorrect processing,
- If the reasons requiring the processing of your personal data disappear, requesting the deletion or destruction of the data,
- Request that your information, corrected or deleted by your request, be notified to third parties to whom your personal data has been transferred, if any,
- To object to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
- Requesting the elimination of damage in the event that personal data is damaged due to illegal processing.

You can send your written request as “RIVER RESORT” or signed with a secure electronic signature to our registered e-mail address, [email protected], with the necessary information to identify your rights and your descriptions regarding your right to use. .
In the application which contains your explanations about the right that you have as a personal data owner and that you have made and requested to use your rights mentioned above; If the subject you are requesting is clear and understandable, the subject you are requesting is related to your person or if you are acting on behalf of someone else, you must be specially authorized and document your authority, the application must include the identity and address information and documents that are authenticating your application must be added.
Applications within this scope will be concluded within the shortest possible time frame and within 30 days. These applications are free for now. However, if the transaction requires a separate cost, the fee determined by the Personal Data Protection Board may be charged.

Distance Selling Contract

ARTICLE-1 SUBJECT

The subject of this contract is that the BUYER makes a reservation on the website of the SELLER OR PROVIDER electronically or via the call center, regarding the sale and delivery of the product / service whose qualifications are specified below, in accordance with the provisions of the Law on the Protection of Consumers and the Regulation on Distance Contracts, the rights and rights of the parties is the determination of the obligations. Name, title, full address, telephone and other access information of the BUYER, SELLER OR PROVIDER, basic characteristics of the product subject to sale, sales price including taxes, payment method, etc. All preliminary information about the product / service subject to sale and the use of the right of withdrawal and how to use this right, official authorities etc. where they can submit their complaints and objections. open about It accepts and declares in accordance with the provisions of this contract that it has been informed clearly and in accordance with the internet environment by the SELLER OR PROVIDER, confirmed this preliminary information electronically and / or by phone or e-mail, and then approved the reservation and the contract. SELLER OR PROVIDER INFORMATION The title is Bertouristic İnşaat Organizasyon Ltd.Şti.

ARTICLE-2 GENERAL PROVISIONS

2.1 The BUYER declares that he has read and learned all the preliminary information about the contractual product, the quality of the service, the sales price and payment method and the price, and has given the necessary confirmation in the electronic environment and in the call center system. All or part of the reservation price is paid at the time of registration. However, in case a reservation is made despite having an incomplete balance for any reason, the consumer is responsible for the entire reservation fee from the date of registration. If the reservation fee is paid incompletely, Bertouristic İnşaat Organizasyon Ltd.Şti cancels the reservation and claims all damages caused by the cancellation from the Consumer. Knowing this situation, the consumer made the purchase. 2.2 The SELLER OR PROVIDER is responsible for the service subject to the contract being defective. 2.3 The service subject to the contract, In the event that it is used by a person other than the BUYER, the SELLER OR THE SUPPLIER is not responsible for the person's refusal to perform. 2.4 For the performance of the service subject to the contract, the copy of this contract must be delivered to the SELLER OR PROVIDER and the price must be paid in the preferred form of payment. The BUYER, who does not sign and send back the contract although the SELLER and / or the PROVIDER has sent the contract in accordance with the relevant regulation and this contract, cannot argue that the contract is not bound by itself, and is obliged to pay the contract price in full. It is sufficient that the contract has been sent by the SELLER/SUPPLIER to the e-mail address notified by the BUYER, and the contract has not been sent to the BUYER, He cannot claim that he has not read the contract. 2.5 If the relevant bank or financial institution fails to pay the service fee to the SELLER OR PROVIDER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons after the performance of the service, the BUYER is responsible for the losses incurred.

ARTICLE-3 SERVICES THAT THE RIGHT OF WITHDRAWAL CANNOT BE USED
Bertouristic İnşaat Organizasyon Ltd.Şti is an intermediary between the service provider and the BUYER. SERVICE PROVIDER Due to the nature of the service sold, the BUYER does not have the right of withdrawal in distant sales made under this contract. The entire price is collected from the BUYER. The BUYER has accepted this and purchased the service. Accommodation purchased during early booking, special period (New Year's Eve, semester, holidays, etc.) and promotional periods cannot be canceled. However, if the BUYER has purchased the Early Booking Cancellation Assurance Package, which is suitable for domestic and Cyprus accommodation within the scope of the early booking period and Summer opportunities, the transaction can be made under the conditions specified in Article 9. The BUYER has purchased the service knowing and accepting this. The Early Booking Cancellation Assurance Package cannot be offered to the guest for the reservations made at the prices specified as “cancellable”. Reservation cancellation, change and refund cannot be made for reservations with this statement. If transportation (plane, bus, transfer, etc.) is purchased other than accommodation, there is no refund for the transportation fee.

ARTICLE-4 INFORMATION
Pursuant to Article 6 of the Regulation, the date, price, product, concept, etc. regarding the service chosen by the BUYER at the purchase stage in the reservations made through the relevant website and Call Center. is obliged to check the information form containing all the information after the sales process and to approve it digitally. The SELLER or PROVIDER is not responsible for not performing the relevant controls and not giving the digital approval. Electronic records of approvals are kept.

ARTICLE-5 CANCELLATION- CANCELLATION- AMENDMENTS
The SELLER OR PROVIDER may cancel the contract in cases of force majeure that prevents the start or continuation of the service, or in cases caused by service providers, hotels to be accommodated or third parties, despite all the necessary care. This situation must be reported to the BUYER as soon as possible. In this case, the BUYER has no right to compensation. In these cases, the SELLER OR PROVIDER is obliged to return the price to the BUYER from the person or organization that he/she has purchased or mediated. He cannot be held responsible for the refund of the amount he has not received. 5-1- The BUYER is obliged to notify all kinds of reservation cancellation, change and person addition and removal requests in writing. 5-2- The travel agency may cancel the trip 3 days before the departure date due to the fact that the required number of passengers is not registered or due to force majeure, In this case, the consumer has no right to compensation. 5-3- In the event that the consumer requests a cancellation-change up to 30 days before the start of the trip, the entire fee will be refunded in accordance with the package tour regulations. 5-4 If the Consumer requests cancellation-change of the reservation 30-16 days before the start of the tour for a reason other than the cases where he or his first-degree relatives document their illness and death with an official report to be obtained from a full-fledged state hospital for 10 days. It accepts and undertakes to pay 10% of the trip cost 15-7 days before cancellation-change request, and 35% of the trip cost less than 7 days to Bertouristic İnşaat Organizasyon Ltd.Şti. There is no cancellation, refund or change right for reservations made 7 nights or less before the commencement of the service. 5-5 If the consumer wishes to cancel the Early Booking Discounted Product, which he has purchased during the discounted sale period and for which the cancellation assurance package has not been received, for any reason, he agrees and undertakes to pay the entire trip cost to Bertouristic İnşaat Organization Ltd.Şti. 5-6 Consumers; If, for any reason, he wishes to change the date of the discounted early reservation product he has purchased during the discounted sale period, he agrees that the reservation will be changed without discount at the list prices valid on the date of the request. 5-7 If the consumer fails to notify in writing that he will participate in the trip he missed the start of, The travel agency reserves the right to cancel all reservations made on behalf of the consumer after 24 hours. No refund will be made to the consumer for such cancellations. 5-8 Force majeure: If adverse weather conditions, road blockage, strike, terrorism, war, possibility of war, unpredictable technical issues prevent the start or continuation of the trip, it is accepted as force majeure by the parties. It is also force majeure if the state authorities have documented the illnesses and/or deaths of the passenger or his/her first-degree relatives that hinder their habitual occupation for 10 days. 5-9 The travel agency may partially or completely cancel the tours announced or registered, up to 3 days before the start of the trip, when it deems necessary. Within the same period, the names of the hotels within the scope of the trip, transportation vehicles and their movement places, can change the order of visiting the places specified in the program and shown as places to visit. If the consumer does not accept these changes and cancellations, he / she has the right to cancel the reservation and get the full refund. In this case, the consumer is not entitled to compensation.

ARTICLE-6 MUTUAL RIGHTS AND OBLIGATIONS
6.1 The SELLER or the PROVIDER is obliged to notify the BUYER of possible cancellation notifications in writing as soon as possible. 6.2 The terms of this contract concluded between the SELLER or the PROVIDER and the BUYER during the registration have been read by the BUYER and approved by requesting and accepting the registration under the same conditions on behalf of the other persons who receive the same service. BUYER / BUYERS are jointly and severally responsible for the payment of the contract price. The BUYER has approved the contract knowing that it is a party to this contract on behalf of the participants specified in the Voucher, that it represents and binds them, and that it is responsible and responsible for informing the participant from the preliminary information content made to him within the scope of the relevant legislation. The BUYER, who does not fulfill its obligation to provide information, is responsible for all damages arising from this. Accordingly, the information given to the BUYER is deemed to have been given to the participant. 6.3 In the event that the BUYER does not accept the performance, mentioning that the service he has purchased is defective, he must immediately notify the SELLER OR PROVIDER and the accommodation facility in writing, together with the documents proving the defect. Otherwise, the BUYER is deemed to have accepted the performance and used the service. No refund will be made. All costs are collected from him. It is the bona fide BUYER's subjective obligation to notify the BUYER in writing of the issues he is complaining about during the performance of the service. 6.4 Not available or foreseen at the time of signing the contract, developing beyond the control of the parties, force majeure (natural disaster, war, terror, uprising, amended legislative provisions, seizure or strike) , lockout, significant malfunction in production and communication facilities, etc.) will be considered as In the event that force majeure prevents the realization of the contract, the actual party will notify the other party immediately and in writing. If the BUYER requests the termination of the contract due to force majeure, the SELLER OR PROVIDER will make all necessary efforts to return the price. In case of force majeure, if the BUYER requests cancellation, The SELLER OR PROVIDER is obliged to return to the BUYER the price that can be received from the person or institution from which he purchased the service or intermediated. He cannot be held responsible for the refund of the amount he has not received. 6.5 The seller or the supplier has to fulfill his / her performance within the period of commitment. If the seller or provider fails to fulfill this obligation, the consumer may terminate the contract. In the event of termination of the contract, the seller or the provider shall pay back all collected payments to the consumer within fourteen days from the date of receipt of the termination notification, together with the legal interest determined in accordance with Article 1 of the Law on Legal Interest and Default Interest, dated 4.12.1984 and numbered 3095, and He has to return all valuable papers and similar documents that put them under debt. In cases where the performance of the performance of the SELLER / PROVIDER imposed by this contract becomes impossible, the seller or provider must notify the consumer in writing or with a permanent data storage within seven days from the date of learning of this situation and return all the collected payments within seven days from the date of notification. . 6.6 Before the contract is established, the explicit consent of the consumer must be obtained separately in order to be able to claim any additional fee arising from the contractual obligation other than the agreed basic price. 6.7. Turkish citizens can enter the TRNC with their Turkish Identity Card. In case of entering with a passport, it is recommended to enter with a Turkish Identity Card, since there are problems in entering Greece later on. 6.8. In the reservation,

ARTICLE-7 CONFIDENTIALITY The
information provided by the BUYER to the SELLER OR PROVIDER for the purpose of making payment with the information specified in this contract shall not be shared with third parties by the SELLER OR PROVIDER. The SELLER OR PROVIDER will be able to disclose this information only in the presence of an administrative / legal obligation. Credit Card information is never stored, credit card information is only securely transmitted to the relevant banks during the collection process, a fee is charged and then deleted from the system. Within the scope of the Law on the Protection of Personal Data, the necessary clarification and information has been made to the BUYER, and the necessary measures within the scope of the KVKK have been taken by the SELLER / PROVIDER in accordance with the legislation.

ARTICLE-8 INFORMATION ABOUT THE PAYMENTS MADE BY BANK CARD
a) The SELLER OR PROVIDER, who is a party to the contract, makes sales by cash bank transfer and credit card single withdrawal and installment. b) The prices given to the BUYER are cash prices and the installment commission rates applied by the banks are valid in all installments. In line with the BUYER's request, the credit cards obtained from various banks are offered by the SELLER or the provider and the installments are made. Exchange differences may occur within the scope of the agreements in bank cards. c) The BUYER, who purchases service with a credit card, has to notify the bank to which the card belongs to the request for early payment, installment reduction, etc. and make it to the payment branches determined by the bank. d) When the BUYER cancels the service they have received in installments with their credit card for any reason, the SELLER OR PROVIDER will return the fee received from the credit card to the credit card of the BUYER. The responsibility of the SELLER OR SUPPLIER is limited to this. All subsequent transactions take place between the bank and the BUYER, the SELLER OR PROVIDER does not have any right and responsibility to intervene. Bank rules are also valid for refunds regarding payments made in installments, and if the payments made in installments are returned to the card in installments, the SELLER OR PROVIDER does not have any liability or opportunity to intervene. This situation should be resolved between the bank and the credit card holder. e) For purchases made by credit card, the relevant bank's current campaign and the related cancellation and refund conditions apply. f) Legal return processes will be followed in case of returns that may arise in connection with the relevant service. g) With this Document, the Buyer is Bertouristic Construction Organization Ltd. Şti. Authorizes the above written credit card to collect the reservation fee.
ARTICLE-9 NOTIFICATION OF CANCELLATION ASSURANCE PACKAGE
Cancellation Assurance Package; It is valid for reservations made for a minimum of 1 night and a maximum of 45 nights in accommodation products. 9.1- Consumers who purchase the Cancellation Assurance Package can cancel their reservations up to 72 hours before the check-in date, unconditionally and without interruption. 9.2- The Cancellation Assurance Package does not cover the requested date or name changes on the same product. The product in case of change requests is canceled within the scope of the Cancellation Assurance Package, a new reservation is opened for the requested new date, product or name according to the conditions of the day. 9.3 Cancellation Assurance Package is made within 3 days from the date of reservation for a fee. Cancellation Assurance Package cannot be received for the 4th day and beyond. 9. 4 For refunds to be made against a cancellation request, the amount of the Cancellation Assurance Package cannot be refunded or canceled. 9. 5-All airline ticket reservations made with the hotel / tour accommodation (including promotional and eco class) are not covered by the Cancellation Assurance Package, and the cancellation policies and practices of the relevant airline company are valid. Cancellation Assurance Package pricing is based on the amount of accommodation and / or other services, excluding the cost of flight and / or bus transportation, and a Cancellation Assurance Package fee is collected. Flight / bus transportation costs are excluded from the Cancellation Assurance Package. 5-All airline ticket reservations (including promotional and eco class) with hotel/tour accommodation are out of the scope of Cancellation Assurance Package, and cancellation policies and practices of the relevant airline company are valid. In Cancellation Assurance Package pricing, Cancellation Assurance Package fee is charged based on the amount of accommodation and/or other services, excluding the flight and/or bus transportation cost. In the Cancellation Assurance Package application, the flight/bus transportation fee is excluded. 5-All airline ticket reservations made with hotel / tour accommodation (including promotion and eco class) are not covered by the Cancellation Assurance Package, and the cancellation policies and practices of the relevant airline company are valid. In the Cancellation Assurance Package pricing, the Cancellation Assurance Package fee is collected based on the amount of accommodation and / or other services, excluding the cost of flight and / or bus transportation. Flight / bus transportation costs are excluded from the Cancellation Assurance Package.
Cancellation Assurance Package;
1. 10 TL per room for holiday reservations up to 1.000 TL.
20 TL per room for your holiday reservations up to 2.000 TL.
3. 30 TL per room for your holiday reservations up to 3.000 TL
4. 40 TL per room for your holiday reservations up to 4.000 TL.
5. 50 TL per room for your holiday reservations up to 5,000 TL.
After 5,000 TL, for every 1000 TL first reservation, +10 TL initial insurance fee must be paid.
ARTICLE-10 GENERAL PROVISIONS
10-1- The consumer participating in the tour, on all kinds of trips, provided that they are not larger than 50cm x 70cm, 2 suitcases, 15 kg on plane trips. have the right to take and bring luggage. All responsibilities of the luggage and the items inside belong to their owners. 10-2- Items that smell, flow, have flammable or explosive properties or cause discomfort to the environment, cutting, piercing and firearms and all kinds of animals are not allowed to be taken into vehicles and accommodation facilities without the express and written permission of the Travel Agency. Having an identity card or license does not change the situation. 10-3- In case of loss or damage of the baggage or belongings of the consumer, in the event that the Travel Agency personnel was born from a severe defect, Regardless of the material and moral value and other qualifications and characteristics of the lost or damaged baggage or belongings or its belongings, 1/2 of the total cost of the trip, which is the material and moral compensation of the lost goods and luggage, is the owner of the item by the Travel Agency. paid to the consumer. The Travel Agency is responsible for any loss, damage or theft of the goods delivered by the consumer in writing, together with their value, as much as the transportation cost of the trip. 10-4- VISA PROCEDURES and SERVICES are not included in the purchased service. The travel agency has no visa commitment. It is the guest's obligation to carry the visa and passport requirements of the country to be traveled. 10-5- Possible tour cancellation notifications of the Travel Agency, It can be done individually to each consumer, or in general, by way of advertisement in the Turkish edition of 2 newspapers with high circulation. 10-6-The Travel Agency is responsible for the changes in the tour program purchased by the consumer after the start of the trip. The Travel Agency may compensate the consumer for obvious changes to the detriment of the consumer or damage during or after the trip, in accordance with the provisions of the TÜRSAB KÜTAHYA SCHEDULE, as well as compensation for additional services provided to the consumer during the trip, which are not included in the price. . The purchase and use or consumption of additional or replacement services by the consumer eliminates the consumer's right to reimbursement and compensation. 10-7- The consumer, In the event that he leaves the tour he started or the accommodation service is defective, he must notify the Travel Agency authority and the hotel that he is staying in writing, together with the reasons. Otherwise, the consumer is deemed to have not left the tour and used the service. 10-8- The consumer's use of the tour program he/she has purchased to the end, even though he/she complains, eliminates his/her right to compensation such as replacement service and refund for the issues complained of. 10-9- The provisions of this contract, concluded between the Travel Agency and the consumer during registration, have been read by the consumer, and he has signed and requested and accepted the registration on behalf of the other persons whom he has informed that he will attend the same trip with him, under the same conditions. 10-10- The consumer (s) who do not have a signature in the contract but participate in the trip subject to the contract, the consumer (s) they have assigned to register on their behalf against the Travel Agency and the lawsuits and follow-ups related to the trip they participated in and the Travel Agency's consumer (except for the matters written in this contract). In the event that the Travel Agency has to pay a price or compensation, the right of recourse is reserved for the excess amount paid by the Travel Agency to the consumer (s) signing the contract. Even if they have not signed, the consumers participating in this tour have learned the terms of this contract, which will be valid between the parties, due to the catalog and announcements, and have accepted to participate in the tour under the terms of this contract. 10-11- Travel Agency, consumers participating in the trip, hotel, It acts as an intermediary for carrier companies and all kinds of third parties and legal entities that provide other travel-related services. For this reason, contrary to the agreements made between the Travel Agency and the institutions undertaking the transportation, the consumers who have registered for the trip with their application; the absence of the vehicle at the time of departure, any delays, malfunctions of land, air and sea vehicles, fog, storm, type and all kinds of weather conditions, road barriers, strikes, terror, war, possibility of war. or similar force majeure, the fault of the user of the transportation vehicle, personal faults of third parties or any unforeseen technical issues, accidents with material and moral damages, The parties know that the Travel Agency has no 1st degree responsibility for the incomplete or faulty services of the accommodation facilities, as it does not have the title of operator, and that it is not directly responsible like the main perpetrator. For this reason, the Travel Agency will not be liable to the consumer like the main perpetrator, but will be indebted. In cases of such malfunctions and accidents, the consumer will first go to demand and collect their material and moral demands from the main perpetrators, and in cases where they cannot fully receive their receivables from the main perpetrator, they will be able to apply to the Travel Agency due to the principle of strict liability. The Travel Agency will be liable to its customers for the amount that cannot be collected from the principal perpetrators. 10-12- In matters not written in this contract, 1618 SY., 4077 SY., 4288SY., 2634 SY., IATA, IHA, UFTAA Convention provisions, Civil aviation law, International agreements involving BK., TTK., Turkey and related regulations, regulations, circulars and communiqués and the provisions of the internationally accepted Frankfurter Table TÜRSAB Kütahya Schedule applied in Turkey will be applied. This voucher and package tour contract, which has been issued in two copies between the parties, has been prepared, read, checked and accepted by the authorities of the parties together with all its annexes. The parties mutually accepted and confirmed their commitments and acts by signing them together. It also acknowledges and undertakes that all legal liability belongs to the customers who will participate in the trip and whose names are written in this contract, on behalf of this voucher and on behalf of the party accepting the contract by proxy. COMPLAINTS OF DEFECT OF SERVICE: In case of defective or defective service, TÜRSAB ARBITRATION BOARD is authorized. The BUYER has the right to object or withdraw within 24 hours following the declaration of the relevant distance sales contract in digital or material environment. The provisions of the distance sales contract, which are not objected to within 24 hours, are deemed to have been accepted by the BUYER.

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